SHIPPING & RETURNS
SHIPPING POLICY
GROUND SHIPPING
Autobat
Additional shipping cost of $300 will be applied to Hawaii and Alaska.
All orders will be shipped within 2 business days of when the order was placed. It may take up to 5-7 business days to receive the product.
We may experience a huge volume of orders during the sales event and therefore, the shipping may be delayed than usual on discounted products.
RETURN & EXCHANGE POLICY
AUTOBAT machine can be returned within 15 days of receipt for a full refund less a 25% restocking fee on original price.
Cost of shipping the unit back to AUTOBAT USA will also be the responsibility of the Buyer.
Refunds, replacements, or exchanges will not be granted until AUTOBAT USA has received the items and deemed them acceptable for refund, replacement, or exchange.
If Replacement is due to the damages incurred during shipping, then the claim must be filed to shipping company first. Replacement process then, can be initiated, once you receive a final decision on claim from shipping company.
When returning items, please package them accordingly to avoid damage during shipment.
AUTOBAT USA is not responsible for any damage caused by poor packaging and has the right to refuse refunds, replacements, or exchanges if items are damaged upon receipt.
When returning items, please confirm the return address and note the tracking number to avoid losing shipments. AUTOBAT USA is not responsible for lost items.
AUTOBAT USA is not responsible for costs of shipping items to AUTOBAT USA unless the items are deemed defective by AUTOBAT USA upon our evaluation.
AUTOBAT USA is not responsible for costs of shipping items back to the customer unless the items are deemed defective by AUTOBAT USA upon our evaluation. This also applies to exchanges or incorrectly ordered products.
AUTOBAT USA reserves the right to deny refunds, replacements, or exchanges if the returned items are deemed unsatisfactory or non-defective by AUTOBAT USA. In such an event, AUTOBAT USA will not be responsible for the costs of shipping the items back to the customer.
*Defective item should be claimed and returned within 30 days to be exchanged.
PROMOTIONAL OFFERS
Product will be shipped to you immediately after the payment is cleared.
Available payment methods (click)
​All sales are final.
Purchases on promotional offers are non-refundable and non-cancellable.
Exchanges are eligible on defective items only.
​*Defective item should be claimed and returned within 30 days to be exchanged.
​Shipping
All orders will be shipped within 2 business days of when the order was placed. It may take up to 5-7 business days to receive the product.
We may experience a huge volume of orders during the sales event and therefore, the shipping may be delayed than usual on discounted products.
Warranty
1-Year / 50,000 Hits Limited Warranty
Rubber T Bar and Sensors is not covered under warranty.
-If there is a failure with the product, you have the right to receive repair service under warranty at no charge. If the product is damaged by the customer's negligence, natural disaster, or other improper use, the warranty will be voided even if the machine is still under the warranty period.
-Repairs under warranty program will be only available for one (1) years from the purchase if a problem occurs due to mechanical failure. Consumable parts including the rubber tee are excluded from the warranty program.
​
​
DISCLAIMER
You will not qualify for a warranty or refund if there is normal wear & tear, abuse to the
product, improper tampering, or accidental damage. Worn out gears, burnt motors, and
damaged cables and parts are not covered under warranty.
Same rule applies on promotional offers